Support & Contact
Support Availability
CloudSoft provides professional support for all consulting engagements and inquiries.
Standard Response Time
24 hours during business hours (Monday–Friday, CET)
All inquiries received via email are acknowledged within 24 hours. Urgent matters may receive faster responses.
Contact Channels
Primary channel for all inquiries, project requests and support issues. Include:
- Brief description of your inquiry or project
- Timeline or urgency level
- Any specific AWS services or technologies involved
Connect on LinkedIn for professional networking and visibility into content and updates.
How to Engage CloudSoft
1. Initial Inquiry
Send an email with:
- Your company/project background
- Challenge or objective
- Preferred engagement type (audit, PoC, sprint-based, ongoing)
- Timeline or budget range (optional but helpful)
2. Discovery Conversation
A 30-60 minute call to discuss:
- Your technical and business context
- How CloudSoft can help
- Feasibility and rough timeline
- Engagement model and pricing
3. Proposal & Agreement
If both parties see value:
- Formal proposal with scope, timeline and pricing
- Service agreement and payment terms
- Project kickoff scheduling
4. Execution
- Project kickoff meeting
- Regular progress updates
- Delivery of agreed-upon deliverables
- Wrap-up and knowledge transfer
Typical Engagement Models
Architecture Review / Audit
- Duration: 1-2 weeks
- Deliverable: Written recommendations, prioritized action items
- Cost: Fixed scope
Proof of Concept (PoC) / MVP
- Duration: 2-4 weeks
- Deliverable: Working prototype, architecture documentation, deployment guide
- Cost: Fixed scope or time-and-materials
Sprint-Based Development
- Duration: 2-8 weeks (ongoing sprints possible)
- Deliverable: Features, infrastructure or backend services
- Cost: Fixed sprint scope or time-and-materials
Ongoing Partnership / Retainer
- Duration: Open-ended
- Deliverable: Consulting, code review, mentoring, feature delivery
- Cost: Monthly retainer or time-and-materials
Knowledge & Resources
Blog
Read the blog for articles on:
- AWS best practices and architecture patterns
- Serverless design and Lambda optimization
- Infrastructure as Code (CDK, Terraform)
- Cost optimization and performance tuning
- Cloud migrations and platform engineering
FAQ
Q: What types of engagements do you offer?
A: Short architecture audits, proof-of-concepts, sprint-based delivery and longer-term retainers. See Typical Engagement Models above for details.
Q: Do you work with clients outside Poland?
A: Yes, CloudSoft works globally via remote engagement. Only limitation is timezone coordination.
Q: What's your experience?
A: AWS Certified Data Engineer (AWS-DEA-C01) with 15+ years in software engineering and 7+ years focused on cloud and serverless. See the Company page for details.
Q: What if I need immediate response outside 24 hours?
A: Engagement-specific SLAs can be negotiated for critical situations. Contact for details.
Q: Do you offer retainer/ongoing support?
A: Yes; retainers can be structured for planned or on-demand consulting, code review and mentoring.
Q: What if I'm not sure what I need?
A: Start with a free 15–30 minute discovery conversation via email or call to map out options.
Q: Are there geographic restrictions on clients?
A: No; CloudSoft works with clients globally via remote engagement.
Q: What if a project scope changes?
A: Timeline and pricing adjustments are negotiated and documented in an amendment before proceeding.
Professional Standards
CloudSoft operates under the following principles:
- Transparent: Honest assessment of feasibility, risks and trade-offs
- Professional: Timely responses, respectful communication and reliable delivery
- Pragmatic: Solutions fit real-world constraints, timelines and budgets
- Secure: Client data and confidentiality treated with utmost care
Ready to Get Started?
Email contact@cloudsoft.com.pl to discuss your project.